Effective Date: [26-02-2025]

Welcome to 11done (referred to as "we," "us," or "our"). By accessing or using our website at https://11done.com, you agree to comply with and be bound by the following terms and conditions (the "Terms"). If you do not agree with these terms, you must refrain from using our services.

1. Services Provided

11done offers various services including, but not limited to, the following:

• EICR (Electrical Installation Condition Report)
• Gas Safety Certificates
• Energy Performance Certificates
• Boiler Service
• Portable Appliance Test(PAT)

 These services are provided to individuals and businesses in the UK.

2. User Responsibilities

By using our website and services, you agree to:

• Use our website and services in a lawful manner.
• Not engage in any illegal, fraudulent, or abusive activity on our website.
• Not submit false or misleading information.
• Not infringe upon our intellectual property rights or any third-party rights.

3. Account Creation

To access certain features of our website, you are required to create an account. You must provide a valid email address, a username, and a password. You are responsible for maintaining the confidentiality of your account information. You agree to notify us immediately of any unauthorized use of your account.

4. Payment Terms

• All of our services are paid services. The fees for each service are displayed on the website at the time of purchase.
• We accept various payment methods for your convenience.
• Refund Policy: If you are not satisfied with our service, we offer refunds according to the terms of our refund policy, as detailed at the point of service purchase.

5. Intellectual Property

• All content on our website, including text, graphics, logos, and images, is the intellectual property of 11done and is protected by copyright and other applicable laws.
• Users may not use, reproduce, distribute, or modify any of the content on our website without explicit permission from 11done.

6. Privacy Policy

We are committed to protecting your privacy. We do not collect personal data beyond the information necessary for account creation (i.e., email address, username, and password). For a detailed explanation of how we handle your information, please refer to our Privacy Policy page.

7. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising under these terms shall be subject to the jurisdiction of the courts in the United Kingdom.

8. Dispute Resolution

In the event of any dispute, you agree to resolve the matter through arbitration rather than through litigation. The arbitration will be conducted in accordance with the rules of the appropriate arbitration body in the UK.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled or operated by us. We are not responsible for the content or practices of any third-party sites.

10. Cookies and Tracking

We do not use cookies or track user behavior on our website. However, third-party tools or services we integrate with may use cookies, which are subject to their own privacy policies.

11. Modifications

We reserve the right to modify, update, or revise these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will become effective as of the date posted. It is your responsibility to review these Terms periodically.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@11done.com
Website: https://11done.com